How long will it take?
Diagnostics has no specific time frame – this is due to the complex nature of computers. A seemingly simple problem can always turn into a lengthy diagnostic process, and vice versa. We try to carry out the diagnosis as quickly as possible, and we also try to do the job thoroughly and professionally to avoid missing anything.
How much does it cost?
Diagnosis is £30. If you go ahead with the repair, the £30 is deducted from its price. If you decide not to go ahead, the diagnosis is payable before the device is returned, except as set out in clauses 2.2 and 2.4 of our Terms and Conditions.
An ethical approach
Suspect your equipment is too old for repair, the fault is too serious or the cost of repair may exceed the cost of replacing the machine? We take an ethical approach to fault diagnosis, including assessing the equipment before accepting it, and discussing the replacement of the computer if we think it would be more cost effective. Printers are a good example of this, where the cost of replacement is often less than the cost of repair. Similarly, if in the course of diagnosis we conclude that it is not cost-effective to repair the equipment, we will contact you and let you know so that you can make an informed decision.
Related
Once we know what is wrong, most jobs are covered by our fixed-price repair. If the drive itself shows signs of a fault, we stop the work and agree the next steps with you — we do not recover data from failed or damaged drives.
No VAT is charged — we are not VAT-registered. If we become VAT-registered, VAT at the applicable rate will be added from that date.
