Support for physical and virtual servers
Servers rarely fail without warning. Disks report errors for weeks, backup jobs quietly stop completing, updates are deferred until something breaks at the worst possible moment. We watch for those signals and deal with them before they become an outage.
Book a free IT consultationThree ways to work with us
Server monitoring
We watch your servers, disks, services and backup jobs and tell you what needs attention. Your own people do the work. Suits businesses with internal IT who want a second pair of eyes.
Managed server support
We monitor and maintain the servers ourselves: patching, updates, capacity, backup verification and documentation. Included in the Infrastructure package.
Emergency server support
Something is down now and you need an engineer today. Quoted per incident, no contract required.
What we work with
Windows Server: installation, configuration and upgrades
Linux servers and services
Active Directory, DNS, DHCP and Group Policy
File and print services, shares and permissions
RAID arrays and storage health
Hyper-V and VMware hosts and virtual machines
Patch management and scheduled maintenance windows
Performance and capacity monitoring
Backup monitoring and restore testing
Migrations to newer versions or newer hardware
Disaster recovery planning
Written documentation of how everything fits together
On backups
A backup that has never been restored is an assumption, not a backup. We test restores on a schedule and keep a record of the results, so that on the day it matters you know what will come back and how long it will take.
Applications running on your server
Our monthly support covers the server itself: the operating system, updates, storage, monitoring and backups. Specialist applications running on it are covered by a separate application support line, because each one needs its own knowledge and its own time.
Simple, self-contained applications such as Nextcloud, Tailscale or Syncthing are looked after on two levels: application cover at £30 per application per month, where we keep it updated, watched and working while user questions stay with you, or full application support at £75, where we also answer your people directly. Installing an application is £100 if you are on a support contract with us and £150 if you are not; larger applications such as Nextcloud have their own price. Mail servers, databases and business systems are quoted individually — an ERP such as Odoo is £150 per month, because it needs a different kind of attention.
Tailscale — a private network instead of an open port. Tailscale joins your servers, office machines and phones into one private network without opening a single port on the firewall or maintaining a VPN box. Nothing you host is exposed to the internet: the devices you allow can reach it, and nobody else can. For a business with staff working from home it usually replaces the old VPN outright.
Syncthing — folders that keep themselves in step. Syncthing keeps chosen folders identical across machines — a workshop PC, a laptop, a server in the office — continuously and directly between your own devices, with no cloud account in the middle and no per-user fee. It suits drawings, project folders and anything two people edit in turn. It is not a backup: a file deleted on one machine disappears on the others, so we set it up alongside a proper backup, never instead of one.
We will also tell you honestly which applications we support properly and which are better left with the vendor who wrote them.
Hours and response
Hours
Monday to Friday, 9am–6pm. Saturday, 10am–5pm. Work outside these hours is arranged in advance.
Response
We aim to respond to every request the same working day.
Servers are covered within our monthly support at £75 per user per month, with a minimum of £300 per month. Emergency call-outs for businesses without a contract are quoted per incident.
Worried about a server?
Book a free consultation and we will review what you are running, how it is backed up and where the risk sits.
Book a free IT consultation