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Managed IT Support for small businesses

Managed support gives your business day-to-day IT support and proactive management of your systems for a fixed monthly fee. Your staff know who to ask when something stops working, and your systems get looked after in the background so that fewer things break in the first place.

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Who it suits

Small and medium-sized businesses that rely on IT every working day — with or without their own IT staff.

What is included

Helpdesk for your users by phone and email

Remote troubleshooting of computers and applications

Workstation monitoring

Patch management for operating systems and common software

Endpoint protection deployed and managed (licences charged separately)

Microsoft 365 administration and licence management

Accounts set up for new starters and closed for leavers

Backup monitoring (licences charged separately)

Written documentation of your systems, kept current

Periodic IT reviews and reporting

Liaison with your suppliers

With servers plan only: server monitoring and maintenance, and backup restore testing.

Day-to-day remote support for your users and systems is included.

Business email on your own domain. We set up email at name@yourcompany.co.uk properly — SPF, DKIM and DMARC — so receiving servers can check that your messages really come from you. If you work in Odoo, each brand sends from its own address and customer replies go straight into the right support request. Our own seven brands run on exactly this setup.

Managed business email →

What is not included

These are quoted separately from your monthly plan:

Hardware, software and licence costs

Projects: office moves, server migrations, new site builds

Work outside support hours — arranged in advance and charged separately

On-site visits are not included and are charged at our zone rates, unless your agreement says otherwise.

Third-party contracts we manage on your behalf

Hours, response and price

Support hours

Monday to Friday 9:00–18:00, Saturday 10:00–17:00, London time.

Response

We aim to respond to every request the same working day.

Price

£50 per user a month without servers, £75 with servers — on a 12-month agreement, minimum £300 a month; after the first year it continues month to month at the same rate, with one month's notice. Month to month: £60 / £90 per user, minimum £360 a month, plus a one-off £250 onboarding fee. Using our Managed VPS? Staff support is charged at the Without servers rate; the VPS and application support are charged separately. Full terms are on our pricing page.

How onboarding works

Once the proposal and terms are agreed:

Step 1

We document your systems and agree and set up the administrative access we need.

Step 2

We set up monitoring and protection, and show your staff how to ask for help.

Then

Day-to-day support and planned maintenance.

Onboarding usually takes one to two weeks; we agree the schedule in advance.

Frequently asked questions

We charge per user per month. On a 12-month agreement: £50 per user without servers or £75 with servers, minimum £300 a month; after the first year it continues month to month at the same rate, with one month's notice. Month to month: £60 / £90 per user, minimum £360 a month, plus a one-off £250 onboarding fee. Using our Managed VPS? Staff support is charged at the Without servers rate; the VPS and application support are charged separately. Additional services are priced separately and agreed in advance. Full terms are on our pricing page.

A helpdesk for your users, remote troubleshooting, workstation monitoring, backup monitoring (licences charged separately), operating system and software updates, Microsoft 365 administration, accounts for starters and leavers, written documentation of your systems, regular reviews, and dealing with your other IT suppliers on your behalf. On the With servers plan we also monitor and maintain your servers and test restores from backups.

We deploy, monitor and maintain them as part of the support. The software licences themselves are charged separately, per user or per server, so you only pay for what you actually need. We will recommend whether to keep your current tools or replace them.

Monday to Friday 9:00–18:00, Saturday 10:00–17:00, London time. We aim to respond to every request the same working day, and urgent problems that stop people working are dealt with first. Out-of-hours work is available by prior arrangement.

Yes: Exchange Online email, Teams, OneDrive and SharePoint, licences, multi-factor authentication, security settings, and accounts for starters and leavers. We set up Microsoft 365 and its available data retention and recovery features. Where needed, we add separate backup; licences are charged separately.

Yes, remotely, on the With servers plan: Windows Server, Active Directory, Remote Desktop Services (terminal servers), updates and monitoring. Responsibility for the physical hardware is set by your agreement with the data centre or hardware supplier; where needed, we deal with them on your behalf.

There is no minimum number of users, only a minimum monthly fee. You can choose a 12-month agreement (then month to month at the same rate, with one month's notice) or month to month from the start with one month's notice.

We send you a checklist of what to request from your current provider: admin passwords, documentation, licences and supplier contracts. We plan the handover around your notice period so that support continues during the switch. Onboarding usually takes one to two weeks.

Support is remote first. We visit offices in London and inside the M25; further afield by arrangement. On-site visits are charged separately at our zone rates, unless your agreement says otherwise.

The number of users and your Microsoft 365 plan, your servers (how many, physical or virtual, and what each one does), how many sites you have and how they connect, how backups are done today, which security tools you use, your main IT problems, and when your current IT contract ends. Send these by email and we will reply with a written quote.

Tell us about your IT

Tell us how many staff need support, which systems you use and what you need help with. We will prepare a written proposal with the scope of services and the price — free and with no obligation.

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