IT support packages and pricing
One price per person, per month. We publish it because you should be able to work out roughly what we will cost before you speak to anyone.
Without servers
£50 per user, per month
For businesses with no servers of their own, working entirely in Microsoft 365 and other cloud services.
Most common
With servers
£75 per user, per month
For businesses with physical or virtual servers that we look after alongside your users and cloud accounts.
Minimum £300 per month. A smaller team still needs the same setup, monitoring and attention, so support starts at £300 regardless of headcount.
Minimum term 12 months. It takes the first weeks to document your systems and put monitoring in place; the contract reflects that. After the first year it continues month to month with one month's notice.
A server of ours does not change your rate. The £75 rate is for servers of your own that we look after. If your server is one of our Managed VPS, you stay on £50 per user — the machine and the applications on it are already billed separately.
Why this is not the highest price in London. We do not rent an office in the centre, there is no account manager between you and the person fixing your problem, and we do not resell somebody else’s helpdesk. An engineer who knows your systems answers you directly. That is where the difference goes — not into thinner support.
All prices are final. Pro Technologies Limited is not registered for VAT, so no VAT is added.
What is included, and what is not
| Without servers £50 | With servers £75 | |
|---|---|---|
| Helpdesk for your users | ✓ | ✓ |
| Remote troubleshooting, unlimited under fair use | ✓ | ✓ |
| Microsoft 365 administration | ✓ | ✓ |
| Endpoint protection | ✓ | ✓ |
| Patch management | ✓ | ✓ |
| Proactive monitoring | ✓ | ✓ |
| Starter and leaver processing | ✓ | ✓ |
| Backup monitoring and restore testing | ✓ | ✓ |
| IT documentation kept up to date | ✓ | ✓ |
| Periodic IT reviews | ✓ | ✓ |
| Windows Server, Active Directory, Hyper-V and VMware | — | ✓ |
| Server patching, capacity and performance monitoring | — | ✓ |
| Applications on a server (Nextcloud, mail server, database) — yours or one of ours | £30 or £75 per app / month, on our VPS | £30 or £75 per app / month |
| Hardware, software and licences | Quoted separately | Quoted separately |
| Projects: office moves, migrations, new site builds | Quoted separately | Quoted separately |
| Out-of-hours work, by prior arrangement | Double rate | Double rate |
| Onsite visits beyond the agreed allowance | From £180 per visit | From £180 per visit |
Everything in the lower half is quoted before any work starts, so nothing appears on an invoice that you have not agreed.
Visiting your site
Most work is done remotely, so visits are the exception rather than the rule. When one is needed, the price depends on where you are, and travel is already inside it — there is no separate mileage or travel-time line on the invoice.
- Zone A — Havering, Romford and east London (RM, IG and E postcodes): £180 for the first two hours, then £100 an hour.
- Zone B — the rest of London inside the M25: £230 for the first two hours, then £100 an hour.
- Zone C — beyond the M25: quoted before we set off.
On a support plan, visits within your allowance are already covered; a Zone B visit uses two of them. Visits outside our support hours are arranged in advance and charged at double rate.
What that looks like in practice
A firm of five people working entirely in Microsoft 365 would come to 5 × £50 = £250 a month, so they pay the £300 minimum instead. At twelve people it becomes £600 a month. The same twelve-person firm with a server on site pays £900.
Applications running on that server are priced separately, according to how much of them we take on. Application cover — we keep it updated, watched and working, while user questions stay with you — is £30 per application per month. Full application support, where we also answer your people directly, is £75 per application per month. Installing an application is £100 if you are on a support contract with us and £150 if you are not; larger applications such as Nextcloud have their own price. An Odoo instance at £150 a month is an example at the upper end. The same prices apply whether the server is your own or one of our Managed VPS.
Not ready for a monthly plan?
Not every business needs a contract. Remote support is available on its own for one-off problems, and we carry out projects — migrations, server builds, office moves — as fixed-price pieces of work. If a monthly plan would not pay for itself yet, we will say so.
Get an exact figure
Tell us how many people and servers you have and we will confirm the monthly cost. Thirty minutes, no obligation and no sales script.