IT support packages and pricing
A fixed price per user, per month. We publish it so you can estimate the cost before you contact us.
Without servers
For businesses without their own servers that use Microsoft 365 or other cloud services.
£50
per user, per month
On a 12-month agreement
- Remote support for your staff: Windows, macOS and Linux
- Microsoft 365 administration
- Workstation monitoring
- Updates and antivirus protection — installed and maintained
- Staff account management
- Backup monitoring
- Documentation and regular IT health reviews
With servers
For businesses with physical or virtual servers — in the office, in a data centre or in the cloud.
£75
per user, per month
On a 12-month agreement
Using our Managed VPS? Staff support is charged at the Without servers rate; the VPS and application support are charged separately.
Everything in Without servers, plus:
- Server monitoring and maintenance
- Windows Server and Linux administration
- Hyper-V and VMware virtualisation management
- Scheduled server updates
- Backup restore testing
- Load and performance monitoring
Terms
- 12-month agreement: £50 without servers or £75 with servers, per user a month. Minimum £300 a month. After the first year it continues month to month at the same rate, with one month's notice.
- Month to month: £60 without servers or £90 with servers, per user a month. Minimum £360 a month; one month's notice to end the service.
- Onboarding for month-to-month plans: a one-off £250 to document your systems and set up monitoring.
Charged separately: licences, projects, migrations, new office set-ups, hardware, on-site visits and out-of-hours work. We agree the price in advance.
Direct contact with engineers. You deal directly with the engineers who look after your systems, with no account managers or call-centre layers in between.
Support hours: Monday to Friday 9:00–18:00, Saturday 10:00–17:00, London time, excluding English public holidays. We aim to respond the same working day.
No VAT is charged — we are not VAT-registered. If we become VAT-registered, VAT at the applicable rate will be added from that date.
What is included, and what is not
| Without servers £50 | With servers £75 | |
|---|---|---|
| Helpdesk for your users | ✓ | ✓ |
| Day-to-day remote troubleshooting | ✓ | ✓ |
| Microsoft 365 administration | ✓ | ✓ |
| Endpoint protection — deployed and managed (licences charged separately) | ✓ | ✓ |
| Patch management | ✓ | ✓ |
| Workstation monitoring | ✓ | ✓ |
| Accounts set up for new starters and closed for leavers | ✓ | ✓ |
| Backup monitoring (licences charged separately) | ✓ | ✓ |
| Backup restore testing | — | ✓ |
| IT documentation kept up to date | ✓ | ✓ |
| Periodic IT reviews | ✓ | ✓ |
| Windows Server, Active Directory, Hyper-V and VMware | — | ✓ |
| Server patching, capacity and performance monitoring | — | ✓ |
| Simple applications on a server (e.g. Nextcloud, Syncthing) — yours or one of ours | £30 or £75 per app / month, on our VPS | £30 or £75 per app / month |
| Hardware, software and licences | Quoted separately | Quoted separately |
| Projects: office moves, migrations, new site builds | Quoted separately | Quoted separately |
| Remote work outside support hours, by prior arrangement | £150 an hour, minimum one hour, then in 30-minute steps | £150 an hour, minimum one hour, then in 30-minute steps |
| On-site visits outside support hours | By prior arrangement, priced separately | By prior arrangement, priced separately |
| On-site visits are not included and are charged at our zone rates, unless your agreement says otherwise. | From £180 per visit | From £180 per visit |
We agree the price of additional services before any work starts.
Visiting your site
Most work is done remotely, so visits are the exception rather than the rule. When one is needed, the price depends on where you are, and travel is included — there is no separate mileage or travel-time line on the invoice.
- Zone A — Havering, Romford and east London (RM, IG and E postcodes): £180 for the first two hours, then £100 an hour.
- Zone B — the rest of London inside the M25: £230 for the first two hours, then £100 an hour.
- Zone C — beyond the M25: quoted before we set off.
On-site visits are not included and are charged at our zone rates, unless your agreement says otherwise. Visits outside our support hours are arranged in advance and quoted separately.
Example monthly costs
On a 12-month agreement
- 5 people, no servers: 5 × £50 = £250, so the £300 minimum applies.
- 12 people, no servers: 12 × £50 = £600 a month.
- 12 people with a server on site: 12 × £75 = £900 a month.
Server application support
Simple, self-contained applications — for example file sharing and sync (Nextcloud, Syncthing) or remote access (Tailscale) — are priced per application: application cover £30 per application per month (updates, monitoring and keeping it working, while user questions stay with you) or full application support £75 per application per month, including direct support for your staff. The same prices apply on your own server or our Managed VPS.
Installing a standard application is £100 with a Managed IT Support agreement and £150 without; we confirm the cost of a specific deployment after assessing it.
Email on your own server follows our business email terms. Databases and business systems are quoted individually. Odoo is priced separately — see Odoo implementation and support.
Business email
Email on your company’s domains on a separate server we run, with built-in antivirus, an advanced spam filter and daily encrypted backups in the EU.
- Standard — £99 a month: up to 50 mailboxes, 100 GB in total.
- Business — £179 a month: up to 200 mailboxes, 250 GB in total.
- Prices on a 12-month agreement.
- Set-up £295 — free if you pay for the year in advance. Extra storage: +50 GB for £10 a month.
- On your own server: installation from £795, maintenance from £49 a month.
Managed VPS — from £80 a month: server and support for one standard application →
Need one-off help?
Not every business needs a contract. One-off remote support during support hours: £45 for 30 minutes or £85 for an hour — book online. If a monthly plan would not pay for itself yet, we will say so.
- Projects — migrations, server builds, office moves — at a fixed price
- A Telegram bot for your customers or staff — from £850
- Odoo work — prepaid blocks of 8, 40 or 160 hours, from £75 an hour: Odoo implementation and support
- Copying files from a server, NAS or computer to your own drives, with a check and a written report — Data Copy & Archive, from £245
Find out what support would cost
Tell us how many staff need support and which servers you use, and we will send a free written quote for the monthly cost — no obligation.