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A pre-paid 30-minute remote support session. After booking you will receive joining instructions and the session link by email.

Suitable for one problem at a time: a computer that will not start properly, email or printer trouble, software that needs setting up. If the work runs longer, we agree the extra time with you before continuing.

A pre-paid 60-minute remote support session — better value than two half-hour bookings. After booking you will receive joining instructions and the session link by email.

Suitable for longer jobs: a new computer to set up, a mailbox to migrate, several machines to look at in one sitting.

An engineer comes to your home. Please give your full address and a short description of the problem when booking.

£150 covers the first two hours on site, travel included. Additional time is charged at £60 an hour.

Zone A covers the Havering and Redbridge side of east London — postcodes beginning RM, IG and E. In plain terms: Romford, Hornchurch, Upminster, Rainham, Dagenham, Ilford, Barkingside, Woodford, Chigwell, Loughton, Stratford, Leyton, Walthamstow, Barking and the surrounding streets.

Work outside our support hours is arranged in advance and charged at double rate.

An engineer comes to your premises. Please give your company address and a short description of the issue when booking.

£180 covers the first two hours on site, travel included. Additional time is charged at £100 an hour.

Zone A covers the Havering and Redbridge side of east London — postcodes beginning RM, IG and E. In plain terms: Romford, Hornchurch, Upminster, Rainham, Dagenham, Ilford, Barkingside, Woodford, Chigwell, Loughton, Stratford, Leyton, Walthamstow, Barking and the surrounding streets.

Work outside our support hours is arranged in advance and charged at double rate.

An engineer comes to your home. Please give your full address and a short description of the problem when booking.

£200 covers the first two hours on site, travel included. Additional time is charged at £60 an hour.

Zone B is the rest of Greater London inside the M25 — anything with a London postcode that does not begin RM, IG or E. That includes N, NW, W, SW, SE and EC/WC, plus the outer boroughs such as Croydon, Kingston, Harrow, Enfield, Bromley and Hounslow. If your postcode begins RM, IG or E, book the east London option instead — it costs less.

Work outside our support hours is arranged in advance and charged at double rate.

An engineer comes to your premises. Please give your company address and a short description of the issue when booking.

£230 covers the first two hours on site, travel included. Additional time is charged at £100 an hour.

Zone B is the rest of Greater London inside the M25 — anything with a London postcode that does not begin RM, IG or E. That includes N, NW, W, SW, SE and EC/WC, plus the outer boroughs such as Croydon, Kingston, Harrow, Enfield, Bromley and Hounslow. If your postcode begins RM, IG or E, book the east London option instead — it costs less.

Work outside our support hours is arranged in advance and charged at double rate.