£ 85.00
£ 85.00
£ 85.00
An hour, when half an hour will not do
A pre-paid 60-minute remote session with an engineer. Better value than two half-hour bookings, and the right choice when the problem needs looking into rather than a quick fix: a machine that has slowed to a crawl, mail that stopped syncing across several devices, a printer nobody can reach, or setting up a new laptop properly.
How it works
Choose a time on the booking page and pay in advance. You will receive joining instructions and the session link by email. We connect at the agreed time, you watch what we do, and we tell you what caused the problem.
Our hours
Monday to Friday 9:00–18:00 and Saturday 10:00–17:00. Sessions outside those hours are arranged in advance and charged at double rate.
If it cannot be fixed remotely
Some faults need hands on the equipment. If we reach that point we will say so and put the time already spent towards a visit rather than charging twice.
Related
One problem, one short session? the 30-minute session costs less. If the fault turns out to need an engineer on site, see on-site business IT support or an engineer home visit.