Pay as You Go on-site business IT support. We recommend this service only if the problem cannot be solved remotely. The minimum cost for a visit is £180 for the first 2 hours. Extra hours are charged at an hourly rate of £100.00. Available in all areas of London within M25; outside the M25 is available on request.
When an engineer needs to be on site
Most business problems are solved faster remotely, and that is where we normally start. An on-site visit is for work that genuinely needs hands on the equipment: network faults and cabling, switches, routers and access points, servers and NAS units, printers and point-of-sale hardware, office moves and new workstation roll-outs.
How the visit is charged
The first two hours are charged as a minimum call-out. In east London — Havering, Romford and the RM, IG and E postcodes — the minimum is £180. Everywhere else inside the M25 the minimum is £230, which covers the additional travel time. Beyond the M25 we quote on request. Further time is charged at £100 per hour.
Our working hours
Monday to Friday 9:00–18:00 and Saturday 10:00–17:00. We can also attend outside those hours by prior arrangement; that work is charged at double the standard rate.
Booking a visit
Choose the appointment type for your area on our booking page, or get in touch and we will confirm the first available engineer.
Related
We start remotely wherever we can — see remote IT support. For companies that would rather not count hours at all, our monthly packages are on the pricing page.